Frequently Asked Questions
Q1
Where & How can I place an order?
Please contact our sales team directly. You will receive a professional offer and service, or you can place an order with trade assurance directly.
Q2
Can I get some samples?
Yes, we offer 10-20g free samples (excluding shipping fees). Note: Sample shipping charges will be deducted from further bulk orders.
Q3
How do you ensure quality control and assurance?
All goods are strictly qualified before shipment:
- Our inspection center is equipped with HPLC, GC, and other advanced instruments. Our R&D and QC teams test every single batch.
- Free samples can be provided for quality testing and confirmation prior to order placement.
- We cooperate with independent third-party testing institutions to detect heavy metals, pesticide residues, allergens, etc.
Q4
Which payment methods do you support?
We support Wire Transfer, Trade Guarantee, PayPal, Western Union, Credit Cards, and Letters of Credit.
Q5
What is your mode of transportation and delivery time?
1. Mode of transport: DHL / FedEx / Air Freight / Sea Freight.
2. Transportation time: 4-8 days by air, or 20-30 days by sea.
Q6
How do you guarantee after-sales service?
We have established a professional after-sales team. In case of issues, please follow these guidelines:
- Keep the original packaging and take detailed photos of the ingredients.
- Record and calculate the quantity of any defective components.
- Provide a detailed report of the issue.
Our after-sales team will conduct a thorough research and submit investigation reports alongside our QA & QC department.
Available Solutions:
- If the packaging is damaged but ingredients are intact, we will provide new packaging free of charge.
- If there is a minor ingredient defect, we will apply discounts and compensation.
- If there is a serious quality problem, we will inspect the issue and provide replacements upon approval.
Bluidge Biology
